Procedures and work instructions
Written as the work really happens — with exceptions, thresholds and what to do when something goes differently.
Ctrl+S
Knowledge Extraction
Knowledge of how a company and its processes work often lives with the people doing the work. We help map it and build the organisation’s knowledge base.
Ctrl+S — scattered conversations, one baserecorded: 24 topics
What gets created
Not a presentation about knowledge management. Materials someone actually uses on Monday morning.
A searchable knowledge base
One structure instead of scattered folders.
AI agents working on your documents
They answer team questions, prepare summaries and check information against company data.
A path for onboarding new people
Technology makes onboarding much simpler and more pleasant.
05 · Source material
Recordings and transcripts stay with you as the source. We use our own tool, Lumina, for recording and transcription.
How it works after rollout
Ask instead of searching folders.
Below is an example conversation with an assistant built on a manufacturer’s knowledge base. Choose a question to see an answer with its source.
demonstration · example contentKnowledge assistantbase: 412 entries · 38 procedures
Storage format
An ecosystem of files that talk to each other.
An open format
Short documents containing procedures, rules and exceptions. People read them and assistants understand them, with no vendor lock-in.
Task knowledge
Files describing how a specific task is performed in your company. The assistant follows them instead of general internet knowledge.
Connections to systems
The assistant accesses your systems and files within a controlled scope and answers using current data.
One leading system from scratch
We select and deploy one system to lead the knowledge base, then organise the team’s work around it.
Questions
Four frequently asked questions.
ALT
Not seeing your question? ALT knows how we work and will answer straight away.
Ask ALT01Our experts don't have time to write procedures.+
And they won't. Their role is the conversation. We handle editing, structure and format, and only return for content approval.
02Can the AI assistant give a wrong answer?+
It answers strictly from your documents and cites a source every time. When the base has no coverage, it flags the gap.
03What about knowledge that can't be shared with everyone?+
We can build a separate knowledge base for each department, so materials are visible only to the relevant teams. Source recordings stay with you.
04What happens after the project ends?+
The materials and recordings are your property. A recurring review and development of the base remains a separate decision.
Let's start with one area and one person.
Tell us whose knowledge is hardest to replace today — that's where we'll begin.
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