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Terms of Service of the CTRL+CHAOS website

Rules for using the website and for the provision of electronic services by ITM Sp. z o.o.

Version effective from 5 August 2026

1. Definitions 2. General Provisions of the Terms 3. Provision of Electronic Services 4. Technical Requirements 5. Rules for Using the Website 6. Statutory Right of Withdrawal from the Agreement 7. Complaints Regarding Electronic Services 8. Intellectual Property – Content Available on the Website 9. Information on Alternative Dispute Resolution for Consumers 10. Personal Data and Cookies 11. Final Provisions

1Definitions

1.For the purposes of these Terms, the following definitions apply:
a.Consumer – a natural person entering into a legal transaction with a trader that is not directly related to that person's business or professional activity;
b.Polish Civil Code – the Polish Civil Code Act of 23 April 1964;
c.Trader – a trader within the meaning of the Polish Civil Code, i.e. a natural person, legal person, or unincorporated organisational unit granted legal capacity under specific provisions, conducting business or professional activity in its own name, excluding a Trader with Consumer Rights;
d.Trader with Consumer Rights – a natural person entering into an agreement with the Service Provider directly related to their business activity, where it is clear from the content of that agreement that it is not of a professional nature for that person, in particular based on the scope of their business activity as disclosed in the Central Register and Information on Business Activity (CEIDG);
e.Terms of Service/Terms – this template agreement within the meaning of the Polish Civil Code;
f.CTRL+CHAOS – the "Control Your Chaos" AI services brand operated by the Service Provider; CTRL+CHAOS is not a separate legal entity;
g.Website – all elements comprising the CTRL+CHAOS website, operating at www.ctrlchaos.pl;
h.Service Provider – ITM Sp. z o.o., with its registered office in Olsztyn, ul. Wawrzyczka 13, 10-762 Olsztyn, Poland, entered into the register of entrepreneurs of the National Court Register (KRS) under number: 0000053744, NIP: 7392854679, REGON: 510663071, with a share capital of PLN 50,000;
i.Agreement for the Provision of Electronic Services – an agreement concluded between the Service Provider and the User, on the terms described in Section 3 below;
j.Electronic Services – services within the meaning of the Polish Act on the Provision of Electronic Services, i.e. services provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the User, sent and received by devices for the electronic processing of data, including digital compression, and storage of data, which is entirely transmitted, received or broadcast via a telecommunications network;
k.Polish Copyright Act – the Polish Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 1994, No. 24, item 83, as amended);
l.User – a natural person, legal person, or unincorporated organisational unit granted legal capacity under specific provisions, using the Website.

2General Provisions of the Terms

1.These Terms have been created in accordance with the requirements of applicable law, in particular the Polish Act on the Provision of Electronic Services and the Polish Consumer Rights Act, and set out, among other things:
a.the types and scope of Electronic Services;
b.the conditions for the provision of Electronic Services, including the technical requirements necessary for cooperation with the Service Provider's IT system, and information on the prohibition of the User providing unlawful content;
c.the conditions for concluding and terminating Agreements for the Provision of Electronic Services;
d.the complaint handling procedure.
2.The Service Provider provides Electronic Services in accordance with these Terms and applicable law.
3.The Service Provider makes these Terms available to the User free of charge, in a manner enabling the User to obtain, reproduce and record their content using the IT system used by the User.
4.Content published on the Website is of an informational, promotional, educational and product- related nature and relates, in particular, to AI and process automation services offered under the CTRL+CHAOS ("Control Your Chaos") brand, including descriptions of services, publications within the "Chaos Log" newsletter, and the activities of the Service Provider's team. This content is of a general nature and does not constitute an offer within the meaning of the Polish Civil Code.
5.The Website is addressed to businesses, managers, IT and operations departments, and other persons interested in artificial intelligence, process automation and digital transformation within organisations.
6.The User may contact the Service Provider through:
a.e-mail, at: itm@itm.com.pl;
b.telephone, at: +48 668 194 990;
c.the newsletter sign-up form available on the Website;
d.regular mail, at: ul. Wawrzyczka 13, 10-762 Olsztyn, Poland.

3Provision of Electronic Services

1.Via the Website, the Service Provider provides the following Electronic Services free of charge: use of the Website, including browsing content relating to AI and automation services offered under the CTRL+CHAOS brand, signing up to the "Chaos Log" newsletter, and any redirections to external services, e.g. the platform used for newsletter delivery or the Service Provider's social media profiles.
2.Upon opening, and thereby commencing use of, the Website, an Agreement for the Provision of Electronic Services in the form of use of the Website is concluded, which may consist, in particular, in browsing information published on the Website, such as descriptions of services, publications, or contact details.
3.The Agreement for the Provision of Electronic Services referred to in the preceding paragraph is concluded for an indefinite period, and is terminated by the User leaving the Website.
4.The User may sign up to the CTRL+CHAOS newsletter ("Chaos Log") via the dedicated sign-up form available on the Website, i.e. to receive information about news, publications and AI services in the form of electronic messages sent to the e-mail address provided by the User. Signing up to the newsletter takes place by providing an e-mail address and ticking the relevant checkbox expressing consent to its processing for this purpose.
5.The Agreement for the Provision of the newsletter Electronic Service is concluded at the moment the User submits the sign-up form (or, if a subscription confirmation mechanism is implemented, at the moment the subscription is confirmed). The agreement is concluded for an indefinite period.
6.The User has the right, at any time, to withdraw their consent to receiving the newsletter, in particular by using the unsubscribe link included in every newsletter message, which does not affect the lawfulness of the processing carried out before the consent was withdrawn. The Agreement for the Provision of the newsletter Electronic Service is terminated at the moment the User sends a request to remove their e-mail address from the subscription, or unsubscribes using the link included in the message.
7.Advisory, implementation and other services offered under the CTRL+CHAOS brand (e.g. digital diagnostics, process automation, AI solution implementation) are not provided via the Website and are not covered by these Terms. The terms of their provision, including remuneration and cancellation rules, are agreed separately, through individual arrangements between the Service Provider and the interested party.
8.The User may use the Electronic Service consisting of being redirected from the Website to external platforms, e.g. the platform used for newsletter delivery, the Service Provider's social media profiles, or partner websites. The Agreement for the Provision of this Electronic Service is concluded at the moment the User clicks the icon/link dedicated to the given platform to which the User wishes to be redirected, and is terminated at the moment the User is redirected to that platform.

4Technical Requirements

1.In order for the User to use the Website, cooperation between the IT systems of the User and the Service Provider is required.
2.Such cooperation is ensured by the User's IT system jointly meeting the minimum technical requirements of access to the Internet and appropriate software enabling the use of the Internet, by means of the end device through which the User wishes to use the Website.
3.The use of any electronic services on the Internet, including the Electronic Services provided on the Website, may be associated with certain risks, such as, for example, the introduction of harmful software into the User's IT system, or the acquisition and modification of the User's data by unauthorised persons.
4.In order to mitigate the risks referred to in paragraph 3 above, the Service Provider recommends the use of technical measures capable of preventing such risks, e.g. antivirus software.

5Rules for Using the Website

1.The User should use the Website in accordance with its intended purpose, while respecting the rules adopted in these Terms, applicable law and accepted customs.
2.In particular, the User should not:
a.provide or transmit content that could be considered to infringe applicable law, in particular via the newsletter sign-up form available on the Website;
b.post any programs, files or applications, including any extensions thereof, that could negatively affect the operation of the Website's software, the devices used for its operation, or the devices or software of other Users (including, in particular, viruses, trojans and other malicious software);
c.undertake any actions that could lead, or would lead, to interference with the operation of the Website (activities of a programming or hacking nature);
d.circumvent the Website's security measures by exploiting so-called security vulnerabilities;
e.use content published on the Website in a manner going beyond personal use, i.e. infringe intellectual property rights, as described further in these Terms.

6Statutory Right of Withdrawal from the Agreement

1.A User who is a Consumer may withdraw from a concluded Agreement for the Provision of Electronic Services at any time, in accordance with the Polish Consumer Rights Act, without giving any reason, by submitting an appropriate statement to the Service Provider within 14 days of the conclusion of the agreement. To meet this deadline, it is sufficient to send the statement before its expiry.
2.The User will also be informed of their rights regarding withdrawal from the Agreement through the Notice on Withdrawal from the Agreement, constituting Annex 2 to these Terms.
3.The User may formulate the statement themselves or use the Withdrawal Form, constituting Annex 3 to these Terms.
4.Upon receiving the Consumer's statement of withdrawal from the agreement, the Service Provider will send the Consumer confirmation of receipt of the statement of withdrawal, to the Consumer's e- mail address.
5.Pursuant to the Polish Consumer Rights Act, the Consumer's right of withdrawal from the agreement is excluded in the cases set out in Article 38(1) and (2) of that Act.
6.The provisions of this section apply accordingly to Traders with Consumer Rights.

7Complaints Regarding Electronic Services

1.Any User may file a complaint regarding the Electronic Services provided via the Website, e.g. regarding various irregularities in the operation of the Website, its sections, or the newsletter sign-up form.
2.The User may file a complaint in any manner of their choosing, through any of the specified means of contact; the Service Provider in particular recommends contact via e-mail, at: itm@itm.com.pl.
3.To ensure the efficient handling of the complaint, the User is asked to indicate the following elements:
a.a brief description of the subject of the complaint (a description of the situation, the circumstances of the problem);
b.the date of the event giving rise to the complaint;
c.personal data identifying the User, enabling contact and the handling of the complaint.
4.The Service Provider will address the complaint without undue delay, but no later than within 14 calendar days of receiving the complaint.
5.In the event of any deficiencies in the complaint, the Service Provider may contact the User requesting that it be supplemented, to the extent necessary, for which the User will have a period of 7 days from the date of receipt of such request.

8Intellectual Property – Content Available on the Website

1.All content available on the Website, such as, for example, the name CTRL+CHAOS, the domain, logo, graphics, service descriptions, publication content (including the "Chaos Log" newsletter), legal documents (Terms of Service, Privacy Policy), and any other descriptions and information published on the Website (hereinafter referred to as "Content") – constitute works within the meaning of the Polish Copyright Act, are protected as such, and have been lawfully placed on the Polish market.
2.The Service Provider represents that the economic rights to such works held by it are not in any way limited or encumbered by the rights of third parties.
3.The Service Provider represents that, depending on the Content available on the Website, it has the right to grant a licence or sub-licence to use the Content, on terms consistent with the Polish Copyright Act.
4.For the purposes of these Terms, "Licence" means both a licence and a sub-licence within the meaning of the Polish Copyright Act.
5.The Service Provider grants the User, for an indefinite period, a free of charge, territorially unlimited and non-exclusive Licence to use all Content published on the Website referred to in paragraph 1 above (hereinafter referred to as the "Licensed Subject Matter").
6.The Service Provider grants the User a Licence to use the Licensed Subject Matter in the following fields of use, relating to the use of the Content in any form, solely and exclusively for the User's own personal use, i.e.:
a.viewing the Content on the Website as part of using the Website;
b.printing the Content solely for the User's own non-commercial purposes;
c.temporary reproduction of the Content in device memory, for the purpose of using the Website in accordance with its intended purpose.
7.The Service Provider grants the User a Licence to the content published on the Website at the moment the User accesses its pages.
8.The User is not entitled to grant sub-licences within the scope of the Licences granted under this section of these Terms.
9.Without the Service Provider's consent, the User should not, in any way, distribute, modify, make available, or otherwise use the Licensed Subject Matter beyond the scope specified above.
10.Any breach by the User of the rules set out in this section will constitute an infringement of the copyright of the Service Provider or of other entities, which may give rise to civil and criminal liability.

9Information on Alternative Dispute Resolution for Consumers

1.Users who are Consumers may resolve disputes arising between them and entities other than Consumers in an amicable and out-of-court manner.
2.The following are available for resolving disputes in the manner described in this section:
a.the permanent amicable consumer court, through which the User may submit a request for resolution of a dispute arising from a concluded agreement;
b.the regional inspector of the Trade Inspection, to whom a Consumer may submit a request to initiate mediation proceedings with a view to amicably resolving a dispute between the User and the Service Provider;
c.the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection, in order to obtain assistance regarding the agreement.
3.Detailed information on out-of-court methods for handling complaints and pursuing claims can be found by the Consumer on the website www.uokik.gov.pl, as well as at the offices and on the websites of the district (municipal) consumer ombudsmen and social organisations whose statutory tasks include consumer protection.

10Personal Data and Cookies

1.The provision of personal data by the User via the Website, e.g. entering an e-mail address into the newsletter sign-up form, results in the Service Provider becoming the controller of such data within the meaning of the personal data protection regulations (GDPR).
2.The User's personal data may also be processed through the use of cookies.
3.More information on the processing of personal data and the use of cookies can be found in the Privacy Policy.

11Final Provisions

1.These Terms are available in Polish and English language versions.
2.The law governing the resolution of any disputes arising under these Terms is Polish law, unless mandatorily applicable law provides otherwise.
3.In the case of disputes involving Users who are Consumers or Traders with Consumer Rights, the competent court will be determined in accordance with the provisions of the Polish Code of Civil Procedure, while in the case of disputes with Users who are Traders, the court competent for the Service Provider's registered office will have jurisdiction.
4.These Terms may be amended in the event of a change in the law, a change in the Service Provider's contact details, the introduction of modifications to the Electronic Services, or in the event of other material changes affecting the provisions of these Terms – Users will be informed of this by the Service Provider publishing information on the Website's homepage.
5.Amendments to these Terms will take effect within 14 days of their announcement.
6.An amendment to these Terms may not affect the rights and obligations arising from agreements concluded before the amendments were introduced. For such agreements, the version of the Terms accepted by the User at the time the agreement was concluded shall apply.
7.In the event of any discrepancy or inconsistency between the Polish and English language versions of these Terms, the Polish-language version shall prevail.
8.The current version of these Terms has been in effect since 5 August 2026.

Annex 1 — Electronic Service Complaint Form

Recipient's details (User)
Addressee ITM Sp. z o.o.
ul. Wawrzyczka 13
10-762 Olsztyn, Poland

Statement of Complaint Regarding an Electronic Service

I hereby state that, in connection with my use of electronic services on the CTRL+CHAOS Website, I am filing a complaint regarding the following service(s):(e.g. browsing content published on the Website, use of the newsletter sign-up form).

The problem occurred on(please indicate the date and time) and consisted of the following:(please describe the problem).

Date and signature

Annex 2 — Notice on Withdrawal from the Agreement for the Provision of a Service

Statutory Right of Withdrawal

We inform you that you have the right to withdraw from an agreement concluded at a distance within 14 days of its conclusion, without giving any reason.

The withdrawal period expires 14 days after the date the agreement for the provision of the service was concluded.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by way of an unequivocal statement, sent through any means of contact, including in particular:

a.regular mail, at: ul. Wawrzyczka 13, 10-762 Olsztyn, Poland;
b.e-mail, at: itm@itm.com.pl;
c.telephone, at: +48 668 194 990.

You may use the model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the withdrawal period has expired.

Annex 3 — Withdrawal Form

Recipient's details (User)
Addressee ITM Sp. z o.o.
ul. Wawrzyczka 13
10-762 Olsztyn, Poland

Withdrawal Form for the Agreement for the Provision of a Service

I hereby give notice that I withdraw from the agreement concluded at a distance, dated.

Name of service:

If you operate a sole trader business and concluded the agreement for a purpose directly related to your business activity, please tick the applicable statement:

Date and signature
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